This policy explains how cancellations, refunds, and billing changes work for Goodson plans (Companion, Guardian, and Prestige).
Cancelling your plan
You may cancel your plan at any time by messaging us on WhatsApp or emailing us. Cancellations take effect at the end of your current billing period (monthly or annual) — you will continue to have access to your plan's services until that date, with no further charges afterward.
Monthly plans
Monthly plans are billed in advance for each 30-day period. We do not provide partial refunds for unused days within a billing period that has already started, except where required by law or at Goodson's discretion in cases of service failure on our part.
Annual plans
Annual plans are billed in advance for a 12-month period. If you cancel an annual plan:
- Within the first 7 days of the annual billing period, you may request a full refund.
- After the first 7 days, we will refund the unused portion of your annual plan on a pro-rata basis, calculated from the date we receive your cancellation request, less any discount applied for choosing the annual plan.
Refunds for service issues
If we fail to deliver a service you have paid for under your plan (for example, a scheduled visit that did not occur due to an error on our part), contact us and we will make it right — either by arranging the service, crediting your account, or issuing a partial refund, depending on the situation.
How refunds are processed
Approved refunds are issued to the original payment method used at checkout, and are typically processed within 7–10 business days by our payment provider.
Requesting a cancellation or refund
To cancel your plan or request a refund, message us on WhatsApp or email us with your account email and the reason for your request.
Changes to this policy
We may update this policy from time to time. We will update the "Last updated" date above when we do. Changes will not apply retroactively to a billing period you have already paid for under the previous policy.