This policy explains how payments, automatic renewals and cancellations work for all Goodson plans (Companion, Companion Remote, Guardian and Prestige) and add-ons.
How you pay
When you subscribe, you choose a plan length of 1, 3, 6 or 12 months. You are charged for that length now, and the same amount is charged automatically at the start of each new period (every month, 3 months, 6 months or year) until you cancel.
All payments are made in advance and processed securely by our payment partner, Razorpay.
Renewal reminders
If your plan renews automatically, we will email you a reminder about 3 days before each renewal, showing the date and amount.
Cancelling
You can cancel automatic renewal at any time by messaging us on WhatsApp or emailing us. Once cancelled:
- You will not be charged again.
- Your plan and its services continue until the end of the period you have already paid for.
To avoid the next charge, please cancel before your renewal date.
No refunds
Payments for any plan length, renewals and add-ons are non-refundable, including for unused days, visits or months within a period that has already started, except where required by applicable law.
If we don't deliver
If we fail to deliver a service you have paid for because of an error on our part (for example, a scheduled visit that did not happen), tell us and we will make it right by arranging the service as soon as possible or adding an equivalent credit to your plan.
Failed renewal payments
If an automatic renewal payment fails (for example, an expired card), our payment partner may retry it. If payment is not completed within 7 days of the renewal date, your services will be paused until payment is made or you choose a new plan.
Companion Remote
Companion Remote is for parents outside Delhi NCR. Some services, such as home visits, lab tests at home and fast emergency support, may be limited or unavailable in remote and rural areas. This does not entitle you to a refund.
Add-ons
Add-ons (such as extra visits, escorts or festival visits) are paid separately when booked and are non-refundable once the service has been delivered or the visit has been scheduled.
Price changes
If our prices change, we will tell you before your next renewal. The new price applies only from your next renewal, never to a period you have already paid for.
Contact
To cancel or ask about a payment, message us on WhatsApp or email us with the email address you used to subscribe.
Changes to this policy
We may update this policy from time to time and will change the "Last updated" date above when we do. Changes will not apply to a period you have already paid for.