These Terms of Service ("Terms") govern your use of Goodson's website and care coordination services, provided by Goodson Ventures Pvt Ltd. By subscribing to or using Goodson, you agree to these Terms.
What Goodson provides
Goodson coordinates non-medical and logistical support for elderly parents in India on behalf of family members, according to the plan you choose (Companion, Companion Remote, Guardian or Prestige) and any add-ons you book. Depending on your plan, this may include wellbeing check-ins, family updates, appointment coordination, home visits, escorts, home repair coordination, banking and government errand support, and emergency coordination, as described on our pricing page. Each plan covers up to two parents living together at the same address.
Where we operate
Guardian and Prestige, and on-ground emergency response, are currently available in Delhi NCR. Companion Remote is available in other cities, with home visits about once every 2 months. Some services may be limited or unavailable in remote and rural areas.
What Goodson is not
Goodson is not a medical provider, hospital, ambulance service or licensed home healthcare agency. Our "emergency response" means coordinating help: contacting ambulances, hospitals, doctors, local contacts and family, and sending our team where available. We do not provide medical diagnosis or treatment. In a medical emergency, always contact local emergency services (such as 112) directly as well as notifying Goodson.
Your responsibilities
- Provide accurate information about your parent(s), including relevant medical information and local emergency contacts
- Keep your account details confidential
- Keep your payment method valid if your plan renews automatically
- Respond promptly when we coordinate requests with you
Plans, payments and automatic renewal
You choose a plan length of 1, 3, 6 or 12 months. Every plan renews automatically: you authorise us (through our payment partner, Razorpay) to charge your payment method at the start of each new period until you cancel. We will email a reminder before each renewal. Prices are shown on our pricing page; any change applies only from your next renewal. Full details are in our Cancellation & Refund Policy.
Cancellation and refunds
You can cancel automatic renewal at any time on WhatsApp or by email; your services continue until the end of the period already paid for. Payments are non-refundable except where required by law, as set out in our Cancellation & Refund Policy.
Service limitations
Coordination depends on the availability of our team, caregivers, vendors and third-party professionals in your parent's area, and on circumstances outside our control (such as weather, transport disruptions or third-party delays). We will make reasonable efforts to respond quickly, but cannot guarantee a specific response time in every situation.
Limitation of liability
To the maximum extent permitted by law, Goodson is not liable for indirect, incidental or consequential damages arising from your use of our services, or from the acts or omissions of third-party caregivers, vendors, hospitals or professionals we coordinate on your behalf, except where such damages arise from our own gross negligence or wilful misconduct.
Suspension and termination
You may cancel at any time as described above. Goodson may pause or end services if a payment is not completed within 7 days of its due date, or if an account misuses the service or provides false information.
Changes to these Terms
We may update these Terms from time to time and will change the "Last updated" date above. Continued use of Goodson after an update means you accept the revised Terms.
Contact us
Questions about these Terms can be sent to us on WhatsApp or via the contact details on our homepage.